Privacy Policy

1. Introduction

Name: Greev Cyprus
Price range: €€

1.1 Purpose of This Policy

This Privacy and Cookies Policy explains how GREEV LIMITED (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you interact with us. Whether you purchase our products online through our website or offline, your privacy is a priority, and we are committed to complying with applicable privacy laws.

By accessing or using our services, you agree to the practices described in this policy, to the extent permitted by law.

1.2 Your Privacy Matters

We believe transparency and user trust are essential to the way we operate. This policy is designed to help you understand what data we collect, why we collect it, how we use it, and the rights you have in relation to your personal information. We do not sell your data and only use it to deliver and improve your experience with our products and services.

1.3 Who We Are

GREEV LIMITED is a company duly registered in the Republic of Cyprus, with registration number HE 451575 and its registered address at Pylou 1, Agios Athanasios, 4105, Limassol, Cyprus. If you have any questions or requests related to this policy, please contact us at:
📧 Email: info@greevcy.com
📞 Phone: +357 97444042
✉️ Postal: Pylou 1, Agios Athanasios, 4105, Limassol, Cyprus

1.4 Scope of This Policy

This policy applies to all personal data collected or processed by [Company Name] through:

Our website: https://greevcy.com/
Online marketplaces where we are a seller
Customer support channels (email, phone, chat)
Marketing communications, promotions, and surveys
Any other interactions you may have with us as a customer, supplier, or website visitor

2. Information We Collect

We ensure all third-party data is lawfully obtained and processed in line with applicable privacy laws and this Policy.

We collect personal and technical information to process orders, provide customer support, enhance our services, and comply with legal obligations. The data we collect falls into three categories:

2.1 Personal Information You Provide

You may provide personal information directly to us when you:

Make a purchase, whether online or offline
Create an account on our website
Subscribe to marketing or newsletters
Contact customer service or submit inquiries
Participate in surveys, promotions, or feedback requests

The personal information you provide may include:

Contact details: names, email address, phone numbers, and billing/shipping addresses
Account details: login credentials, preferences, and order history
Payment information: Data necessary to process your payment if you make purchases, such as your payment instrument number (credit card number), and the security code associated with your payment instrument. (processed securely via Stripe, Inc.-compliant third-party processors — all payment data is stored by Stripe, Inc. For more information on their privacy notice, please refer here: Privacy Policy
Customer communications: messages, emails, call records, and notes from support interactions

2.2 Automatically Collected Information

When you interact with our website, systems, or digital content, we automatically collect certain technical and usage data using cookies, pixels, and similar tracking technologies (see Section 11: Cookies & Tracking Technologies).

This data helps us ensure website functionality, maintain security, understand user behavior, and improve our services. Depending on your cookie preferences, we may collect:

Device and browser data: type, model, operating system, browser type and version, screen resolution, language settings
IP address and geolocation: including approximate location derived from your IP
Usage data: pages visited, time spent on site, clickstream patterns, navigation paths, search queries, referring URLs, and access times

2.3 Information from Third Parties

We may also receive information about you from trusted third-party sources to improve service delivery, fraud prevention, and marketing relevance. These sources include:

Social media platforms: if you interact with us via social login or plugins (e.g., “Like” or “Share” buttons), subject to your privacy settings on those platforms
Analytics and marketing service providers: such as Google Analytics, email campaign providers, or ad networks that help us understand performance or personalize promotions

3. How We Use Your Information

We use the personal and technical data we collect for the following purposes, strictly in accordance with applicable data protection laws:

3.1 To Provide and Maintain Our Services

Process and fulfill orders, both online and offline
Enable account registration, authentication, and secure login
Facilitate transactions, invoicing, shipping, and returns
Manage warranties, product support, and customer records

3.2 To Personalize Your Experience

Tailor product recommendations and content based on browsing or purchase history
Remember your preferences, such as language, region, or saved cart
Provide relevant product suggestions or offers

3.3 For Customer Support and Communication

Respond to inquiries, complaints, or service requests
Notify you of order status, delivery updates, and transactional messages
Send service-related announcements or policy updates

3.4 For Analytics, Research, and Service Improvement

Monitor website performance, user behavior, and technical errors
Conduct internal audits, trend analysis, and product demand forecasting
Improve the usability, functionality, and quality of our website, products, and services

3.5 To Enforce Legal Terms and Protect Our Rights

Detect, investigate, and prevent fraud, abuse, or unauthorized access
Comply with legal obligations, regulatory inquiries, or court orders
Enforce our terms of sale, returns policies, and intellectual property rights

3.6 With Your Consent, for Marketing and Promotional Purposes

Send you promotional emails, newsletters, or special offers
Display targeted ads across platforms based on your preferences and activity
Conduct optional surveys, contests, or referral programs

You may withdraw your consent for marketing at any time by using the unsubscribe link in our communications or contacting us directly (see Section 15: Contact Us).

4. Legal Bases for Processing (for EEA/UK Users)

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or any jurisdictions where data processing must be based on a recognized ground, we rely on the following lawful bases under the General Data Protection Regulation (GDPR) and the UK GDPR to process your personal data:

4.1 Consent

Consent means any freely given, specific, informed and unambiguous indication of your wishes, signified by a clear affirmative action.

We process your data when you have given us clear, informed consent. This applies, for example, to:

Sending marketing emails or newsletters
Using optional cookies and tracking technologies
Participating in surveys or promotional campaigns

You may withdraw your consent at any time by using the provided opt-out instructions or by contacting us (see Section 15: Contact Us) or click here(link to cookies). Withdrawal does not affect the lawfulness of processing based on consent before it was withdrawn.

4.2 Contract Performance

We process your data when it is necessary to enter into or perform a contract with you. This includes:

Fulfilling product purchases and delivering your order
Managing your account and processing returns or refunds
Providing customer support related to your transactions

This legal basis applies when you request a service from us and we need to process your data to fulfill that request.

4.3 Legal Obligation

In some cases, we are legally required to collect, retain, or disclose certain data. For example:

Tax, accounting, and invoicing obligations
Compliance with product safety regulations or consumer protection laws
Responding to law enforcement or regulatory authorities or public authorities.

4.4 Legitimate Interests

We may process your data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. These interests include:

Preventing fraud, misuse, or security threats
Analyzing website performance and improving user experience
Conducting business analytics and forecasting
Direct marketing to existing customers (where allowed under applicable law, such as the ePrivacy Directive’s “soft opt-in” )

Where legitimate interests are relied upon, we assess and balance any potential impact on your privacy and provide clear options to object where appropriate.

You have the right to object to this processing at any time, particularly where it relates to direct marketing.

5. How We Share Your Information

We only share your personal data when it is necessary to operate our business, comply with legal obligations, or where you have provided explicit consent. We do not sell your personal information.

5.1 With Trusted Service Providers

We may engage third-party service providers to help us operate efficiently and deliver our services. These providers are contractually bound to process your data only on our instructions and in compliance with this Policy and applicable law. They include:

Payment processors and fraud prevention services
Shipping and logistics partners
IT infrastructure, cloud hosting, and cybersecurity providers
Customer support platforms and CRM systems
Marketing and advertising networks, where permitted

5.2 With Business Partners or Affiliates

We may share data with selected business partners and affiliates where it is necessary to fulfill your order, provide a joint offering, or optimize customer experience — for example, when you purchase our products via a partner marketplace or retailer. All such sharing is subject to confidentiality and data protection obligations.

5.3 During Business Transfers

In the event of a merger, acquisition, reorganization, or sale of some or all of our assets, your information may be transferred as part of the transaction. We will ensure the receiving party upholds equivalent privacy protections and, where required, will notify you in advance or seek your consent.

5.4 When Required by Law or to Protect Rights

We may disclose your information if legally required or if we believe in good faith that such disclosure is necessary to:

Comply with a legal obligation, court order, or regulatory request
Respond to lawful requests by public authorities, including law enforcement
Protect our rights, safety, property, users, or others
Enforce our terms, prevent fraud, or address technical/security issues

5.5 With Your Consent, When Applicable

In all other cases, we will only share your information with third parties when you have given us clear and informed consent. This may include co-marketing efforts, public reviews or testimonials, or any other use not covered by the purposes above.

We require all recipients of personal data to handle it in accordance with applicable data protection laws and take appropriate safeguards to ensure its confidentiality and security.

6. Account Information

6.1 Social Media Logins
Our Services may allow you to register, log in, or interact using your third-party social media account (such as Facebook, Google, or Twitter). If you choose to do so, we may receive certain profile information from your social media provider.

The information we receive depends on the provider and your privacy settings but typically includes your name, email address, profile picture, and other information you choose to make public.

We use this data solely for the purposes described in this Privacy Policy — including to facilitate account creation, personalize your experience, and enable social features.

Please note that we do not control and are not responsible for the processing of your personal data by the third-party platform. We encourage you to review their privacy policies to understand how your information is collected and managed, and how to adjust your privacy preferences.

6.2 Managing your Account

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

7. Your Privacy Rights

Depending on your place of residence, you may have specific rights under data protection laws regarding your personal information. We are committed to honoring those rights and providing transparent ways to exercise them.

7.1 Rights of EEA and UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have the following rights under the General Data Protection Regulation (GDPR) and UK GDPR:

Right of Access – To request a copy of your personal data held by us
Right to Rectification – To correct inaccurate or incomplete information
Right to Erasure – To request deletion of your data under certain conditions (“right to be forgotten”)
Right to Restrict Processing – To limit how we process your data
Right to Data Portability – To receive your data in a structured, machine-readable format
Right to Object – To object to processing based on our legitimate interests or for direct marketing
Right to Withdraw Consent – At any time, where processing is based on consent
Right to Lodge a Complaint – With your local data protection authority

7.2 Rights in Other Jurisdictions

We comply with applicable privacy laws in other regions where we may do business. If you are located outside the EEA/UK and believe you have privacy rights under your local law, please contact us. We will assess and respond in accordance with applicable regulations.

7.3 How to Exercise Your Rights

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information or delete it. To request to review, update, or delete your personal information, please submit a request form.

You can exercise any applicable privacy rights by:

Emailing us at: info@greevcy.com
Writing to: Pylou 1, Agios Athanasios, 4105 Limassol, Cyprus
Using any dedicated data rights or privacy form provided on our website (if available) hyperlink.

To protect your privacy, we may request verification of your identity before fulfilling your request. We will respond within the timeframe required by applicable law.

If you are located in Cyprus and have concerns about how we handle your personal data, you may contact the Commissioner for Personal Data Protection:

Commissioner for Personal Data Protection
1 Iasonos Street, 1082 Nicosia, Cyprus
Tel: +357 22 818 456
Website: www.dataprotection.gov.cy

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their details here: Our Members | European Data Protection Board

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

8. Retention of Your Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and support our business operations.

8.1 Retention Periods Based on Purpose

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, contractual, accounting or reporting obligations. The specific retention periods depend on the type of data and the context in which it was provided. For example:

Account and purchase data – retained as long as your account remains active and for a reasonable period (up to 6 years)thereafter for legal, tax, and accounting purposes
Payment information – retained only as needed by our third-party processors for transaction completion and fraud prevention; we do not store full payment card details
Customer service records – retained for up to 5 years where necessary to resolve disputes or handle inquiries or enforce our terms. We retain correspondence involving legal claims for as long as such claims remain actionable under applicable law.
Marketing data – retained until you opt out or withdraw consent. We periodically review and delete outdated or inactive marketing profiles.
Website usage data – retained for analytics and security purposes, typically for no longer than 24 months

In all cases, we securely delete or anonymize personal data once the applicable retention period has expired, unless we are required to retain it longer to comply with legal obligations or resolve disputes.

8.2 Criteria Used to Determine Retention

We determine appropriate retention periods using the following criteria:

Legal and regulatory requirements (e.g., tax or consumer protection laws)
The nature and sensitivity of the data
The potential risk of harm from unauthorized use or disclosure
The purpose for which the data was collected and whether that purpose is still relevant
Contractual and operational requirements (e.g., supporting warranty claims or returns)

When data is no longer required for its original purpose, and no legal obligation or legitimate interest requires its continued retention, we securely delete or anonymize it

9. Security of Your Information

We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures include, but are not limited to: (advise on what is used regarding data storage/protection)

Secure servers with firewalls and encryption protocols (e.g., SSL/TLS)
Access controls and authentication procedures to restrict data access to authorized personnel only
Regular security assessments and monitoring to detect vulnerabilities and threats
Employee training on data protection and confidentiality requirements
Data backup and disaster recovery plans to ensure availability and integrity

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data. By using our services, you acknowledge and accept this inherent risk.

If we become aware of any data breach that may compromise your personal information, we will notify you and relevant authorities as required by law.

10. Children’s Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children below this age without parental or guardian consent. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minors dependent’s use of the Services.

If we become aware that we have collected personal data from a child under the applicable age without proper consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately (see Section 15 / email) so we can take appropriate action.

11. Cookies & Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help enhance your browsing experience by remembering your preferences, enabling website functionality, and collecting information about how you use the site. We may also use similar technologies such as web beacons, pixels, and local storage.

11.2 Types of Cookies We Use

We use the following categories of cookies on our website:

Necessary / Essential Cookies:
These cookies are strictly necessary for the operation of the website and to provide you with services you request, such as secure login, shopping cart functionality, and checkout processes. They cannot be disabled without affecting the website’s core functionality. These cookies are used on the basis of legitimate interests.
Performance and Analytics Cookies:
These cookies collect anonymous data on how visitors interact with our site, such as pages visited, time spent, and error messages. This helps us improve the site’s performance and user experience.
Functionality Cookies:
These cookies remember your choices and preferences, such as language settings or location, to provide a more personalized experience.
Targeting / Advertising Cookies:
These cookies track your browsing habits across websites to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

11.3 How We Use Cookies

We use cookies and similar technologies to:

Enable essential website functions and secure transactions
Analyze website usage and improve performance
Personalize content and product recommendations
Deliver targeted advertising and marketing communications

11.4 Your Choices

You can manage your cookie preferences at any time:

Use our Cookie Preference Center available on the website to accept, reject, or customize cookie settings
Adjust your browser settings to block or delete cookies; however, this may affect your experience or functionality
Opt-out of third-party advertising cookies through industry initiatives such as the Google Ads Settings or the Network Advertising Initiative

Please note that opting out of some cookies may limit certain features or personalized content.

12. Do Not Track (DNT) Signals

Most web browsers offer a “Do Not Track” (DNT) setting that allows users to express their preference not to be tracked across websites.

Currently, we do not respond to or alter our data collection practices based on DNT signals because there is no industry-wide standard for honoring these signals.

We remain committed to respecting your privacy through the controls described in this Policy, including cookie preferences and opt-out options.

If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

13. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not operated or controlled by us. These third parties have their own privacy policies and practices, which may differ from ours.

We are not responsible for the privacy, data security, or content of any third-party sites or services. We encourage you to review their privacy notices carefully before providing any personal information.

14. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices, legal requirements, or technology.

When we make material changes, we will notify you by prominently posting an updated version on our website and, where appropriate, sending you a direct notice (e.g., email).
We encourage you to review this Policy periodically to stay informed of how we protect your information.

By continuing to use our website, services, or purchasing our products after changes take effect, you accept and agree to the updated terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Cookies Policy, your personal data, or to exercise your privacy rights, please contact us:

Email: info@greevcy.com
Postal Address:
Pylou 1
Agios Athanasios
4105 Limassol
Cyprus

We strive to respond to all inquiries promptly and in accordance with applicable data protection laws.